Thank you for visiting our store and considering our items. There are a few things to know before buying from Elder’s Antiques. All of our items are acquired from private estates in St. Louis Missouri. Nothing comes from out of state or auctions. We post high resolution pictures and scans, please look closely. What you see in our pictures is the item you will receive, if purchased. We take pride in trying our best to post quality pictures. Some items like glass, pottery, and metals are reflective and hard to capture perfectly. We also list the closest possible measurements, and date if we have the knowledge. All hallmarks, trademarks, labels, and maker marks will be included. We have three generations of experience, knowledge, and research skills, but we don't know everything and couldn't possibly be experts in every aspect of the vast variety of antiques we offer. Many things are open to personal interpretation, use your own judgment, and ask questions before making your purchase.
If for any reason you are unsatisfied with the purchase there are a few ways we can work out a resolution. If the item arrives damaged or broken from shipping we will put in an insurance claim. Every item leaving our store will be fully insured and appropriately packed. Another approach for returns is our no questions asked policy. You can quickly return the same item in the same condition as pictured in my listing. It must be postmarked no later than three days after tracking declares drop-off date. I will issue a full refund upon obtaining my original item in the same condition as pictured. You are responsible for the cost of return shipping and insurance, so know the risk before you buy. If more than three days pass we require an explanation in order to work out a decision, sincerely trying to satisfy both sides of the conflict. We can easily be reached by telephone between 10:30am and 4:00pm central standard time 7 days a week excluding major U.S. holidays, or email anytime. Please don’t hesitate to contact us and ask questions.